Telstra Announces Assistance Package For Flood-Affected

Flood-affected residents and small business customers can access Telstra’s assistance package to help ease their burden.

Repeated floods have devastated families and rural businesses, but Telstra has come up with an assistance package to help ease the burden.

Earlier this month, Telstra announced an assistance package for their flood-affected residential and small business customers in NSW.

So far, they have received 1,700 applications for disaster assistance, but they expect further applications as people re-enter their homes and businesses.

Northern NSW Regional General Manager, Michael Marom said they knew it was a difficult time for everyone in the community and it was vital for people to be able to stay in touch with family and friends.

“We made all local and national calls to standard fixed lines and calls to standard Australian mobiles from all Telstra payphones around Australia free in August 2021,” Mr Marom said.

“During this flooding situation, we will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.

“Customers who have been displaced from their home or business during the disaster are able to access additional help including call diversion options and once-off data-free call top ups.”

Customers who cannot remain or return to their home or business during a natural disaster event, can take advantage of the following short-term assistance options:

  • Calls diverted from a fixed line service to another number while displaced from their residence or business (to Australian numbers only);
  • 100GB data pack for post-paid mobile customers (30-day expiry, not transferable to another service); and
  • 25GB pre-paid data and free calls (30-day expiry, not transferable to another service).

Longer-term assistance may also be available for Telstra customers who’ve suffered damage or loss to their premises, including:

  • Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier;
  • A one-off credit to the customer’s Telstra fixed phone account to cover the costs of connecting a Telstra fixed phone service at one temporary address; and
  • Reconnection of a Telstra fixed phone service at the customer’s original permanent address.

Telstra customers can register for assistance by calling 1800 888 888 or visiting

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